CustomerServiceSurvey

How often do you contact our organization?

Extremely Often ( Every day, 6-7 times a week)

Very Often (3-5 times a week)

Often (1-2 times a week)

Occasionally ( Monthly )

Rarely ( Less than once a month )

How would you rate our service?

Excellent ( Consistently high quality )

Good

Average ( Quality varies )

Below-Average

Poor ( Consistently poor quality )

Which topic do you most frequently contact us regarding?

Classification

Ownership information

Experience mod questions

Dispute resolution

Application questions

Other (Please Add Below)

How would you rate the quality of the information you receive from us?

Excellent ( Consistently high quality )

Good

Average ( Quality varies )

Below-Average

Poor ( Consistently poor quality )

When you call, how long is your wait time before talking with someone?

Excellent (Immediate service, less than a minute)

Good ( < 3 minutes )

Average ( 5 ~ 7 minutes )

Below Average ( 7 ~ 9 minutes )

Poor ( 10+ minutes )

N/A ( No phone contact )

How would you rate our staff?

Excellent ( Always friendly and helpful )

Good

Average ( Attitude and/or helpfulness varies )

Below-Average

Poor ( Rude and/or not helpful )

When you email, how long is your wait time before it is returned?

Excellent (Immediate, < 1 hour)

Good ( 2 ~ 5 hours )

Average ( Same Day )

Below Average ( 2-4 business days )

Poor ( 5+ business days )

N/A ( No email contact )

When you contact us, are your questions / issues generally resolved?

Yes

No

Additional Comments

(Your response is strictly confidential. If your comments are used to remedy a specific issue, your name will not be used)

CAOM Employee Name:

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Customer Service Survey